What our customers say about us:
I purchased your IDA Professional product 1 year ago today and I can’t say enough about how good the product and your level of support has been.
The majority of my support requests were answered within hours. You guys even modified an entire processor module to add support for some new instructions and delivered it working flawlessly by the next day. Technical accuracy, expertise of the staff and response time are all so far above the industry gold standard that I can say it’s probably #1 in the entire industry.
For all of your clients and potential clients, I can solidly say that an ongoing support contract with Hex-Rays is money well spent!
Support Options
- Contact us by e-mail; we usually respond within 1 business day to all questions.
- The User forum – our online community. Again, we usually respond within 24 hours.
- The Hex-Rays blog offers many articles, tips, and how-to’s.
- Looking for the SDK, or utilities? Check out the customer download area (check the latest IDA download email for the download password)
- How to upgrade your copy of IDA.
- You might also be interested in a training session.
Documentation
You can also get support from this documentation:- The IDA Pro Manual
- The IDA Python Plugin Manual
- SDK documentation
- The IDA Pro Book: by Chris Eagle – the most accurate and comprehensive book about IDA Pro
- The IDAPro Keyboard Shortcuts cheat sheet is available in PDF or HTML
- Turning off IDA 6.x compatibility in IDAPython in IDA 7.4, and its associated porting guide.
- IDAPython and Python 3, starting with IDA 7.4, and its associated porting guide. See also IDAPython on github.
- Floating licences
Tutorials
A flurry of free tutorials are available, they will give you detailed help on various subjects- General purpose tutorials (customizing your work environment, defining structures, high level constructs, …)
- IDC scripting tutorials
- Debugging tutorials
Download center
Demo & Freeware versions of IDA can be found in the download center, along with- SDK and utilities
- Sample plugins
- Plugin contest submissions
- User contributions
- And more…
