IDA Support: Overview

What our customers say about us...

"I purchased your IDA Professional product 1 year ago today and I can't say enough about how good the product and your level of support has been.

The majority of my support requests were answered within hours. You guys even modified an entire processor module to add support for some new instructions and delivered it working flawlessly by the next day. Technical accuracy, expertise of the staff and response time are all so far above the industry gold standard that I can say it's probably #1 in the entire industry.

For all of your clients and potential clients, I can solidly say that an ongoing support contract with Hex-Rays is money well spent!"

Support Options

• Contact us by e-mail; we usually respond within 1 business day to all questions.
• The User forum, where our users help each other. There too, we usually respond within 24 hours.
• The Hex-Rays blog offers many articles and how-to's.
• Looking for the SDK, or utilities? Check out the customer download area. (check the latest IDA download email for the download password)
• How to upgrade your copy of IDA.
• You might also be interested in a training session.

Documentation

• Online IDA manual
• Online IDA Python Plugin manual
• Online SDK documentation NEW!
• The IDA Book: the most accurate and comprehensive book about IDA
• IDA Keyboard Shortcuts cheat sheet
  Thanks to Aaron Eppert
• Google-search Hex-Rays' website!

Tutorials

• General purpose tutorials
• IDC scripting tutorials
• Debugging tutorials

Downloads

Demo & Freeware versions of IDA can be found in the download center, along with

• SDK and utilities
• Sample plugins
• Plugin contest submissions
• User contributions
• ...

External Links

Miscellaneous links to IDA-related articles & publications, as well as some other useful material.